Sterling puts you in the driver's seat

As soon as you enter the store, you are greeted and introduced to your Customer Service Representative, who will be your single point of contact throughout the repair process. This person will help you complete the necessary information and document the circumstances surrounding your accident. You will be invited to tour the facility and see the unique Sterling process for repairing your car.

Been in an Accident

For most of our customers, they never really learn much about us until after they’ve been involved in an accident. If that’s the case for you, rest assured that we’ve got your back. Check out our site and you’ll find all sorts of tools and features to help you with any research and questions you might have. Talk to any of our employees and they’ll help you get on the right track. Or, talk to any one of our customers and they’ll share with you how we helped them get back on the road.

Delivery

At the time of delivery, your car will be thoroughly cleaned and washed. Once you've driven off the lot, our job is still not complete. We will follow up with you to make sure you're satisfied with the repairs.

Customer Inspection

We want you completely satisfied every time. Once you come to pick up your vehicle, we’ll review all the work with you in detail and inspect everything together.

Work Completion

With state-of-the-art equipment, technology and streamline systems, we’ll complete the work on your vehicle with great expertise and efficiency so you can get back on the road as soon as possible. We contact you throughout the repair process to keep you informed on the status of your vehicle.

Disassemble

Once the estimate is approved, we will disassemble the damaged area of your car so that a more complete analysis can be determined. We will then provide you a final estimate that accounts for any amendments in the Initial Damage Assessment.

Initial Damage Analysis

We want your business and we will provide you with a comprehensive Repair Plan. In your presence, we will complete the Sterling Initial Damage Assessment. During this physical inspection of your automobile, the trained technician closely examines all aspects of the car that might have suffered any damage. Within a few moments, you are provided with a copy of an initial estimate for approval to proceed with the work.

Customer Service Representative

As soon as you enter the store, you are greeted and introduced to your Customer Service Representative, who will be your single point of contact throughout the repair process. This person will help you complete the necessary information. You will be invited to tour the facility and see the unique Sterling repair process for repairing your car.

Been in an Accident