Maybe we should impress you with the list of experience, accomplishments and accolades of the leadership team. It also seems a bit boring. So before we tell you all they’ve done, we’ll let our leaders tell you what they’re doing right now to transform the collision repair industry and make sure you have the best customer experience possible.
“Don't tell me it can't be done, because I know it can.”
Nick Notte - President
Chief Making it Happen Officer
Nick oversees Sterling’s nationwide network of collision repair centers, ensuring that our process, people, performance and place are working in synch to make the process as easy as possible for each and every customer.
“Don't tell me it can't be done, because I know it can.”
Nick Notte - President
Chief Making it Happen Officer
Nick oversees Sterling’s nationwide network of collision repair centers, ensuring that our process, people, performance and place are working in synch to make the process as easy as possible for each and every customer.
“The right investments in technology are an investment in our customer.”
Tony Giannola, VP of Finance and Procurement
Investor in Customer Satisfaction
Tony is responsible for taking care of stores behind the scenes. His team helps ensure Sterling is keeping up with the latest in repair technology and that they are keeping abreast of the changes in the industry. So what the stores can then do is focus on the right quality repair at the right time for the right price.
“It’s important we show care and empathy to every customer.”
Mike Nuxoll, VP of Human Resources
Director of Yeah, We Do That Too
Mike is responsible for helping to ensure Sterling is not only bringing in top talent, but in maintaining a high level of employee satisfaction and retention as well as training and growth development. This all leads to our ultimate goal of not only providing the best autobody repair service, but, engaged, empathetic customer care.
“We will get your life back on the road.”
Chris Brandl, Director of Sales and Marketing
Director of We Make It Easy, We Make It Right
Chris is not only in charge of Sterling’s sales and marketing efforts but also serves as the director for our customer service center. Because at Sterling, marketing is not about shouting from the rooftops. It’s about a dialogue between our customers and our staff. It’s about getting your life back on the road, keeping you informed along the way and making sure you’re satisfied in the end. We know that we’re not your only option. But we do want to be your only clear choice.
“We want to offer a GREAT environment for our people.”
Cary Varn, Director of Human Resources
Ambassador of a GREAT place to work
Cary’s role is to support employees in all aspects of their employment at Sterling. She currently plays a key role in the company’s Payroll and Benefits Programs as well as Employee Relations for the Northern Territory.
“All of our shops are built with the environment in mind.”
Dan Lajoie, VP of Store Administration and Construction
Chief of Green
Dan is in charge of making sure our building environment matches our process requirements. With over 30 years of experience in construction management and multi-chain store operations, Dan supports Sterling’s expansion goals. Dan’s responsibilities include risk management, new store construction, and facilities maintenance. He has played a key role in the development of the Sterling Safety and Compliance Program which has made Sterling an industry safety leader.
“We make sure the repair is as easy on you as possible.”
Bob Conrad, General Manager
General Making-it-Happen-ager
Bob is one of our leaders reporting from the front lines. He helps make sure the things we put together from our corporate offices actually make their way down through the shops and to the customer. Bob, and the other managers throughout our corporation, are tasked with implementing the philosophies and processes while reporting back as to what’s working and what can be improved. Bob is your guy to make sure the Sterling Promise is fulfilled each and every time.
“The customers expect something more. And they deserve more”
Roger Wright, VP of Operations
The B-O-Double-"S" (...aka The Boss)
Roger is responsible for providing everything the stores need to get their jobs done: from the people, to the process to the technology necessary for them to do their jobs.
